Stripes Rectange

10 Steps for Teaching Leadership in Law Enforcement – Part 1

“The rank of office is not what makes someone a leader. Leadership is the choice to serve others with or without any formal rank. There are people with authority who are not leaders and there are people at the bottom rungs of an organization who most certainly are leaders. It’s okay for leaders to enjoy all the perks afforded them. However, they must be willing to give up those perks when it matters.”

~ Excerpt from Leaders Eat Last by Simon Sinek

 

A couple of weeks ago, I received a direct message on Twitter that asked the following: “I was in the military and have been a police officer for 10 years. I would love to hear how you teach leadership. I’m not trying to be a doubter, but I work for some non-leading people who don’t know or understand leadership or how to lead.”

First, let me say how unfortunate it is that you are currently working for “some non-leading people.” I can empathize with how you are feeling and guarantee you are not alone in that feeling. In fact, most law enforcement agencies have their fair share of “non-leaders” who are in positions of higher rank. Policing is a noble profession with an amazing purpose and plenty of fun, exciting moments; but all of that can be overshadowed by working for a “non-leader.”

Law enforcement agencies hire people from many different facets of life. Some come from the military, some come from the business world, and others come straight out of college. Every one of these people enter the law enforcement profession with many different prior experiences and therefore different definitions of leadership and what it should look like. To teach leadership within a law enforcement agency, this fact must be addressed.

It is imperative that law enforcement agencies develop a strategy for teaching leadership and developing leaders within the organization from the moment an officer is hired and throughout the entirety of their career. Only then can an agency begin to achieve leadership excellence throughout every level of rank.

Here are the first 5 steps for teaching leadership in law enforcement:

  1. Hire Leadership Potential

Teaching leadership starts by hiring the right people. In order to develop leaders, an organization must identify people in the hiring process that are self-reflective, values based, and authentic. They must possess the capability to assess themselves and their actions honestly. An ability to identify both strengths and weaknesses is vital in the development of a leader. Their values must be clear because as a police officer they are going to be given great power and we all know that with great power comes great responsibility. Clear values also make decision making easier and good decision making is a key characteristic of good leaders. Authentic people know who they are. They are comfortable with themselves and can therefore withstand the pressures of the job; both inside the organization and out. If this were easy, every law enforcement agency would do it. In order to find these people in the hiring process, the true leaders within the agency must be involved in the process at all levels. This is key because those that are true leaders and have seen true leadership possess the unique ability to spot other leaders.

  1. Define Leadership

In order to define leadership, a law enforcement agency must start by defining its desired culture. Culture should answer questions like the following: Who do we want to be? and What are we all about? As mentioned in previous blogs, culture is made up of an agency’s prevailing actions and attitudes over time. Defining desired actions and attitudes creates the culture. (Example “Culture in Just 4 Words”) Only when a clear vision of the desired culture exists can specific leadership characteristics be defined. Defining leadership means thinking about the desired culture and asking the following question: What specific actions and attitudes do leaders within the organization need to be exemplifying in order to promote the desired culture? (Example “The 10 Law Enforcement Leadership Commandments”) Do not confuse this with a generic department vision or mission statement. Defining leadership means to identify specific actions and attitudes that leaders and developing leaders should be applying to everything they do and every decision they make.

  1. Learn about Leadership

True leaders are lifelong learners. They recognize that there will never be a point in their career when they can just relax, stop learning, and become stagnant to knowledge. To create this atmosphere of lifelong learning, law enforcement organizations must encourage and provide leadership education. In the same way officers train regularly in defensive tactics, firearms, and legal updates, leadership training should be just as regular. Too often, leadership training is left up to individuals to seek out their own learning. If an agency takes the time to define their own style of leadership, then they should be supporting it with training that builds off of their leadership definition. Departments can encourage discussion groups at each level of rank where similar challenges and successes can be shared with each other. Develop a preferred leadership reading list that contains books that support the definition of leadership chosen by the department. Here are some books that have defined my definition of leadership: Start with Why by Simon Sinek, Leaders Eat Last by Simon Sinek, You Win in the Locker Room by Jon Gordon, The Energy Bus by Jon Gordon, First Fast Fearless by Brian Hiner, EntreLeadership by Dave Ramsey, QBQ! by John G. Miller, Turn the Ship Around by L. David Marquet, Failing Forward by John C. Maxwell, The Three Signs of a Miserable Job by Patrick Lencioni, and The Five Dysfunctions of a Team by Patrick Lencioni. I have personally read all of these books and this same list is given to anyone within my department that has a desire to learn more about leadership.

  1. Identify Informal Leaders

If a department adheres to Step #1: Hire Leadership Potential, then it is imperative that the current leaders within the organization keep a constant watch for officers that are demonstrating leadership potential from informal positions. Here are a few key behaviors that identify informal leaders: They teach others how to be better officers. They learn from their mistakes. They take the lead on calls for service. They absorb learning about the job. They do not fear hard work. They find ways to help others. They bring others together. They are not scared to give or take advice. They are active participants in briefings. They are always looking to be the best officer they can be. They stay positive and seek solutions when issues arise instead of mindlessly complaining. Once identified, find ways to recognize and reward their leadership behaviors. This will not only reinforce the leadership behaviors of the informal leader, but will also spark other officers to follow their example. (Example “A Law Enforcement Recognition Idea”)  It is also necessary to keep these informal leaders stimulated by involving them in discussions about leadership or introducing them to the department leadership reading list – See Step #3: Learn about Leadership. Finally, challenge these informal leaders to start planning and doing what is necessary to move into more formal leadership roles within the department such as testing for a specialty unit or becoming a field training officer (FTO).

  1. Leadership-Based Field Training Officers

Creating a leadership-based FTO program starts with going back to Step #2: Defining Leadership. Basing the testing and selection criteria off of this definition is key. The defined actions and attitudes that the department identifies as the qualities it wants its leaders to exhibit should be used to create test questions, oral board questions, and/or scenarios. The candidate pool should primarily be filled with the informal leaders identified in Step #4: Identify Informal Leaders. Once selected, FTO School should not only be based upon reinforcing the defined leadership characteristics, but also on instructing/evaluating in one-on-one situations, progressive trial/error based learning, positive engagement, and situational decision-making. Unfortunately, many FTO schools spend the majority of their time on administrative tasks, documentation, and strict policy adherence to mitigate liability. While these are important, leadership-based FTO programs should be built upon the belief that a trainee does not care how much the FTO knows until the trainee knows how much the FTO cares. This belief is most easily ingrained into new FTO’s if they have had it exemplified to them by their FTO’s and experienced the success that can be had from it.

These are the first 5 of 10 Steps for Teaching Leadership in Law Enforcement. The next blog post will continue with Steps 6 through 10.

The mission at Thin Blue Line of Leadership is to inspire law enforcement supervisors to be the best leaders they can be by providing positive leadership tactics and ideas. Inspired leaders, inspire cops, improve policing, create better communities. It’s just that simple! Thin Blue Line of Leadership is here to help.

Please do not hesitate to contact us if you have ideas to share or suggestions for improvement. Your thoughts or comments on this blog are always appreciated either below or on our Facebook page. You can also follow us on Twitter at @tbl_leadership.

Continue saving the world one call at a time and as always, LEAD ON!

Trickle Title

Trickle-Down Leadership

In the 1980’s, the term “trickle-down economics” was coined to describe the economic policies of President Ronald Reagan. To completely over simplify, these policies favored the wealthy with the thought being that the wealthy’s financial success would trickle-down to those lower on the socio-economic food chain by way of more jobs, better advancement opportunities, and higher wages. Translation – Having it better at the top would make it better on those towards the bottom.

When it comes to the paramilitary model that law enforcement agencies are built upon, a similar “trickle-down” concept applies to leadership. There will not be a “flattening” of this model anytime soon; therefore, it is vital that leaders within law enforcement agencies recognize the role they play in this “trickle-down” leadership model. Unlike the economics concept which was based upon having it “better” at the top, the law enforcement version must be built upon leaders demonstrating such high levels of values-based, servant leadership that those positive leadership qualities “trickle-down” onto each tier of leadership below it.

wineframe

When there is a dedicated, consistent flow of positive leadership at the top, over time it will fill its own vessel and trickle over the edges. If the vessel below is in position to catch it, then it too will begin to fill and subsequently trickle over its edges into the vessel below that. This will continue until eventually positive leadership will fill the lowest level of the structure and begin to overflow onto its base.

While the structure mentioned above is obviously a metaphor for the paramilitary model, the base is typically not considered to be part of the structure, but it most definitely is. The base in this example is representative of the community the department serves. Just as a structure cannot stand without a base, without the community, the existence of law enforcement to protect it is futile. The other key component to this metaphor is that what begins at the top has a direct correlation to the bottom of the structure and what happens to its base. One misguided or negative leader, at any point in the structure, can derail the messages and gains of positive leadership from above and prevent them from ever reaching the lower levels of the chain. This ultimately effects the community.

8 Trickle-Down Leadership Thoughts:

  • A law enforcement agency’s leadership style starts at the top, flows through the organization, and has a direct impact on the community it serves – positive or negative.
  • Leaders throughout the agency, not through carrots and sticks, but by example teach officers how to act, how to treat, and how much effort to give the community it serves.
  • The strength of the paramilitary model of leadership is also its greatest weakness if its values are not clearly defined and communicated through all levels. Create a written document of positive core leadership expectations that every officer is raised on from their first days in patrol.
  • Develop a testing process that promotes leaders within the organization who best represent the positive core leadership expectations of the organization; not just statistical producers or those with good managerial skills.
  • Successful law enforcement agencies that spend more time defining and reinforcing their mission, purpose, culture, and values spend less time creating policies, handling complaints, and dealing with discipline.
  • There is a direct connection between patrol officers and the community. Therefore, it is vital that law enforcement leaders treat their patrol officers with the same trust, dignity, and respect that the agency wants them to treat the community with.
  • Positive leadership is infectious (likely to be spread through the environment) and has long-term effectiveness on those around it. Negative, fear-based leadership is contagious (likely to be spread through direct contact) and has short-term effectiveness on those around it, but creates many long-term, negative consequences for both the people under that leadership and the agency.
  • At every level of the organization, each individual person has total control over the actions they take, the attitude they have, and the effort they give. True leaders provide the direction and an environment for them to succeed.

The concept is simple – Inspired leadership, improved policing, better communities. It all trickles down.

Serve

The mission at Thin Blue Line of Leadership is to inspire law enforcement supervisors to be the best leaders they can be by providing positive leadership tactics and ideas. Positive leadership and creating a positive squad culture are on-going commitments that must be nurtured and developed over time. Thin Blue Line of Leadership is here to help.

Please do not hesitate to contact us if you have ideas to share or suggestions for improvement. Your thoughts or comments on this blog are always appreciated either below or on our Facebook page. You can also follow us on Twitter at @tbl_leadership.

Continue saving the world one call at a time and as always, LEAD ON!

handshake

A Simple Gesture

I am a police officer that just happens to have the rank of sergeant. I have 8 police officers that work with me to keep the community we serve safe on one of the toughest work schedules and largest districts in the department.

One week a few months ago, due to scheduling issues out of my control, my squad of 8 officers was reduced to just 4. I knew that we were going to be slammed handling the same amount of calls for service that usually come in, but with half the number of officers.

At the beginning of each shift that week, I walked into the briefing room and extended my hand to my 4 officers for a handshake. I told them that I appreciated them being there and for all of the hard work that we knew was ahead of us.

What I found was that the simple action of shaking their hands in advance of what was before us served two purposes:

  1. The handshakes demonstrated respect for my officers by showing appreciation for their presence in the face of a tough situation.
  2. The handshakes also negated the negative of the situation and turned it into a positive to be fought through as a team, not to be put out by.

In recognizing the power of this simple action, I felt compelled to find a way to continue building the same connection with my officers that started with these simple gestures. With the busy week over, I had the weekend to consider how I was going to use it going forward.

I walked into our squad briefing the next Wednesday and looked around at my 8 young officers ready to hit the road. Without thinking about it for a second, I extended my hand and began walking around the room shaking each of their hands and saying, “Thanks for being here.”

To this day, I start every Wednesday briefing just like that. Do not underestimate the power of a simple gesture and the positive effect it can have on your officers.

The mission at Thin Blue Line of Leadership is to inspire law enforcement supervisors to be the best leaders they can be by providing positive leadership tactics and ideas. Positive leadership and creating a positive squad culture are on-going commitments that must be nurtured and developed over time and Thin Blue Line of Leadership is here to help.

Please do not hesitate to contact us if you have ideas to share or suggestions for improvement. Your thoughts or comments on this blog are always appreciated either below or on our Facebook page. You can also follow us on Twitter at @tbl_leadership.

Continue saving the world one call at a time and as always, LEAD ON!

culture

Culture in Just 4 Words

THE SETUP: A few months ago, another sergeant asked how my squad of mostly brand new police officers was having such great success on the road and in the community. I attributed it to the culture that we had created as a squad in the briefing room and then worked hard to exemplify each shift on the road. When he asked what my squad’s culture was, I quickly rattled just 4 words – Positivity, Activity, Teamwork, and Students. As I said these 4 words aloud, the other sergeant looked at me like I was holding out on him and I replied, “No really . . . that is our culture in just 4 words and it works.”

I have previously shared my old squad expectations in the blog entitled: Squad Expectations: THE P.R.I.D.E.S. MODEL. The P.R.I.D.E.S. Model worked well and helped us get where we were, but I knew in my gut that these 4 words I had just uttered in conversation could be even better.

THEN IT HITS ME: The realization that came to me as we continued this conversation was that a strong, sustainable culture should be just that easy to define, explain, understand, and apply. Culture has to be tangible and not just something that is said. It was at this moment that I knew I needed to redo my squad expectations to match what had just been said. Then everything we have been doing on the road would be in alignment with what we have been talking about in the briefing room.

culture1

THE HOW: I pulled out a piece of paper and divided it into 4 boxes. At the top of each box I wrote one of the words that I had told the other sergeant about – Positivity, Activity, Teamwork, and Students. Knowing that culture is defined by our actions and attitudes, I made sure that I could define each of the words in terms of both. Here is what I came up with . . .

POSITIVITY

  • Know your “why.”
  • Community service – treat everyone with dignity and respect.
  • Do the right thing, at the right time, for the right reasons.
  • Recognize each other for good police work.

ACTIVITY

  • Strive to be the most active squad in the city.
  • Calls for service are our priority, but initiative fills the gaps.
  • Take pride in your beat, know your beat, and work it as such.
  • Be a leader on calls – step up where others fear to.

TEAMWORK

  • We before I.
  • Many hands make light work – have a “how can I help” mentality.
  • We back each other up – stay safe.
  • No gossip, no complaining – find solutions.

STUDENTS (of Policing)

  • Get involved – policing is experiential learning.
  • Don’t fear mistakes, learn from them.
  • Remain humble and continue learning.
  • Take training seriously; especially use of force and constitutional rights.

The above 4 words and defining bullet points are what best describe the actions and attitudes of my squad and what we want to project to everyone we interact with in the department and the community. The next step was presenting it to the squad.

THE PRESENTATION: On the presentation day, I explained to my 8 officers the conversation I had with that other sergeant and how this all got started. As I spoke about each of the 4 words and their corresponding bullet points, I used specific examples of times when I had seen these actions and attitudes displayed previously by them. I wrote each of the words on the outside of a box that I had drawn on the whiteboard. When everything was said and done, I explained that if everything they said or did on this job could fall into the confines of this box then they would know that they were doing policing the right way. It is only when actions and/or attitudes don’t fit into that box that problems occur and build distrust between police departments and their communities.

culture2

REINFORCEMENT: Whenever a new squad member comes to the squad, I go over these same 4 words in the same way as described above. The only thing that changes are newer, better examples. This serves 2 purposes. First, it reinforces the importance of our culture to the officers that have heard it before and keeps it fresh in their memory. Secondly, by going over this on the new officer’s very first day of joining the squad it solidifies how important we take our culture and begins to quickly assimilate them into the fold. If there are no new officers coming to the squad, then I make sure it gets discussed at least once every couple of months.

Between squad expectation presentations, it is vital to positively reinforce the desired culture. Whenever my officers handle a tough call, solve a problem, or demonstrate a great attitude about a tough situation; I make sure to mention it in briefing the next day and thank them for their outstanding service and commitment to our squad expectations. I make sure to specifically attribute whatever they did to the words it best corresponds to. This has gone over even better than I expected. In fact, they now recognize each other in briefing when they see something on a call that I was not able to get to. This reinforcement creates a positive cycle that just continues building and building and building.

THE CHALLENGE: Obviously, if you are still reading this far into the blog I have peaked your interest. Answer the following questions to get you started . . .

  1. If your squad was running exactly the way you wanted it to, what 4 words would you chose to describe your squad’s culture?
  2. Once you know your 4 words, list 3 – 5 specific actions or attitudes for each word that exemplify specifically how you would like to see that word expressed by your officers.
  3. Present your 4 words to your squad.
  4. Take the time and make opportunities to positively reinforce the 4 words of your culture.

Squad expectations need to be about establishing culture; not rules. Police departments have plenty of rules, laws, and policies to follow; that’s what those big books of general orders and revised statutes are for. If you get the culture right; the rules will take care of themselves. So, I challenge you to discover your 4 words and get them out there to your squad.

The mission at Thin Blue Line of Leadership is to inspire law enforcement supervisors to be the best leaders they can be by providing positive leadership tactics and ideas. Positive leadership and creating a positive squad culture are on-going commitments that must be nurtured and developed over time and Thin Blue Line of Leadership is here to help.

Please do not hesitate to contact us if you have ideas to share or suggestions for improvement. Your thoughts or comments on this blog are always appreciated either below or on our Facebook page. You can also follow us on Twitter at @tbl_leadership.

Continue saving the world one call at a time and as always, LEAD ON!

Help

HELP WANTED: Police Officers

In August of 1914, Sir Ernest Shackleton led the Endurance Expedition on a voyage to make the first land crossing of the Antarctic continent. Prior to the expedition, Shackleton needed to raise a crew and posted the following help wanted advertisement:

“Men wanted for hazardous journey. Low wages, bitter cold, long hours of complete darkness. Safe return doubtful. Honor and recognition in event of success.”

Even after posting such an unflattering advertisement of the trip ahead, sailor’s responded. In the book, “Quit You Like Men” by Carl Hopkins Elmore, Shackleton said that the response to the advertisement was so overwhelming that “it seemed as though all the men of Great Britain were determined to accompany him.”

By January 1915, the Endurance had become trapped in the thick Antarctic ice and began to break apart forcing Shackleton and the crew to abandon it. They had to set out on foot dragging lifeboats and supplies across the ice for any chance of survival. Eventually they located a suitable place to establish a camp. Shackleton realized that in order to survive they were going to need to take matters into their own hands; so they developed a rescue plan to seek out help.

Prior to Shackleton leaving on the rescue mission, a crew leader told Shackleton, “Whatever happens, we all know that you have worked superhumanly to look after us.”  Shackleton replied, “My job is to get my men through all right. Superhuman effort isn’t worth a damn unless it achieves results.” To make a great, long story short, it was only through the crew’s dedication and Shackleton’s leadership that they were eventually rescued over a year after the ship had become trapped. This is a fabulous story of leadership, sacrifice, and survival, but what really caught my attention was still the unflattering help wanted advertisement that attracted such a positive response from prospective sailors.

With the current climate surrounding law enforcement, how would a help wanted advertisement have to read in order to be just as truthful and unflattering, yet attract exactly the type of people we want in policing? Maybe it would read something like this . . .

HELP WANTED: Men and women wanted for hazardous 20 – 25 year career. Long hours during all times of day and night enforcing laws created by politicians you don’t necessarily agree with. Low to moderate wages protecting and serving a community that you may not even live in. Solve problems and risk life regularly for people that you don’t know and possibly don’t even like you while constantly transitioning between the roles of counselor, guardian, enforcer, educator, warrior, caretaker, and community representative. All interactions with the community must be recorded on video. Actions, especially mistakes, will be highly critiqued, criticized, and possibly penalized. Honor and recognition in event of success.

Honor and recognition in event of success . . . is that all it takes? Yep, along with being part of something greater than yourself and believing that on each and every call you have the ability to make a difference in another person’s life. Those are the results that we, those that call ourselves police officers, are looking for when we chose this career. As Shackleton stated, “Superhuman effort isn’t worth a damn unless it achieves results.” That is why we make the “superhuman effort” for a job that has this kind of description.

So, how do we maintain this level of effort? We remember our “why” . . .

Why did I chose to be a police officer?

Why did I chose to be a leader of police officers?

If you read those questions and cannot articulate an answer, or worse don’t remember, then I challenge you to sit down, brainstorm some ideas, and seek the words that describe why you were inspired to choose a career with this type of help wanted advertisement.

As soon as the right words come together and you can clearly articulate them, put them somewhere very safe where they cannot be forgotten. Your “why” will get you through that 20 – 25 years career just as it got Shackleton and his men through their expedition without a single life lost. If you get the privilege to lead officers through their policing careers, share your “why” often to motivate and inspire greatness in them so that they too may receive “honor and recognition in event of success.”

The mission at Thin Blue Line of Leadership is to inspire law enforcement supervisors to be the best leaders they can be by providing positive leadership tactics and ideas. Positive leadership and creating a positive squad culture are on-going commitments that must be nurtured and developed over time and Thin Blue Line of Leadership is here to help.

Please do not hesitate to contact us if you have ideas to share or suggestions for improvement. Share your thoughts or comments on this blog below or on our Facebook page. You can also follow us on Twitter at @tbl_leadership.

Continue saving the world one call at a time and as always, LEAD ON!

components

3 Components to Law Enforcement Leadership

There is a simple formula for effective law enforcement leadership and it’s made up of just 3 components. First, build positivity within your officers. Next, make your officers feel like they belong. Lastly, give your officers direction. Below are the 3 components to law enforcement leadership and a few examples of how leaders can apply each of them to their team, squad, district, precinct, or department.

  1. Build positivity within your officers.

People are instinctively drawn to things that make them feel positive about themselves. As a leader it is imperative to consider how your actions and attitude make others feel about themselves. After someone is done talking to you or after you finish conducting a briefing, what is the general feeling when it is over – do they feel positive or negative? Here are 3 ways to make officers feel positive about themselves when you are around . . .

  • Help officers identify and remember their “why.”
  • Recognize and reward good police work routinely.
  • Find ways to serve those you wish to lead.
  1. Make your officers feel like they belong.

As police officers, there is already a jump start on this component due to the natural brother/sisterhood created just by putting on the badge. But, it is vital to maintain that feeling throughout the entirety of a 20 – 30 year career and to do that it must be a major component of your leadership. Develop a team within your realm of leadership and bring the officers that work with you into the fold as quickly as possible.

  • Build a team atmosphere where everyone works together to create success.
  • Create a positive environment that focuses on solutions to problems as opposed to mindlessly complaining.
  • Develop a “what can I do” mentality among your officers.
  1. Give your officers a direction.

Some call it a vision, some call it a mission; whatever term is used officers need to know the direction they are expected to go and the plan to get there. Therefore, it is incumbent on the leader to define the officers’ roles with clear expectations about every aspect of policing: how to treat people, production, attitude, etc.

  • Build culture with clear squad expectations that address both actions and attitudes.
  • Develop informal leaders within the squad to assist in perpetuating the squad culture.
  • Be out on the road with your officers demonstrating your expectations.

What’s challenging about these components is that they require working with both people and their feelings. Those are not simple challenges to address in the law enforcement world; especially feelings. Not many supervisors are willing to venture into that realm, but those that strive to be the best leaders will because they recognize the benefits that can be had.

What’s rewarding about these components is that when they all come together, it creates an environment that is just incredible to work in for both the supervisor and the officers. It allows the spirit of leadership to thrive and the officers within that environment to be both inspired and motivated to do policing and serve their communities.

The mission at Thin Blue Line of Leadership is to inspire law enforcement supervisors to be the best leaders they can be by providing positive leadership tactics and ideas. Positive leadership and creating a positive squad culture are on-going commitments that must be nurtured and developed over time and Thin Blue Line of Leadership is here to help.

Please do not hesitate to contact us if you have ideas to share or suggestions for improvement. Share your thoughts or comments on this blog below or on our Facebook page. You can also follow us on Twitter at @tbl_leadership.

Continue saving the world one call at a time and as always, LEAD ON!

Relational

Transactional vs. Relational Policing

As a law enforcement supervisor, have you ever tried to explain to someone what good policing is? Sometimes putting things into words can be an extremely difficult task. If you are like me, the first hundred times you try to answer this question you find yourself jetting off into all these tangents about handling calls, traffic enforcement, conducting thorough investigations, making big busts, taking down the “really bad guys,” and somewhere in there working with the community. By the time you get done it feels like you just named off a bunch of different tasks and never really answered the question – What is good policing?

One night, I was driving in for my overnight shift listening to the “EntreLeadership” podcast and they were interviewing a gentleman named Mick Ebeling. What really struck me was when Mr. Ebeling began talking about transactional and relational marketing as it relates to his non-profit organization. Mr. Ebeling did not invent these concepts, but it was the first time I had ever heard them explained. I realized that the concept of relational marketing is 100% applicable to explaining what good policing is. I knew that if I could put what good policing is into words, it would be that much easier to explain to my officers what we should be doing out in the community . . . let me explain.

Transactional and Relational Marketing defined . . .

Transactional Marketing: Transactional marketing is focused solely on the actual sales process for an item and may include aggressive tactics that alienate the customer. The emphasis is on getting the deal done right now with little thought about future sales or the customer ever returning. For example, think of the car salesman that will do or say anything to keep you from getting off the lot without one of their vehicles being purchased. You either purchase the vehicle and feel dirty for it or you become so alienated that you never return to that dealership again.

Relational Marketing: Relational marketing is focused on developing a relationship between the customer and the salesperson or business. Because of the relationship, customers feel loyal to that company and return for future purchases. For example, a non-profit organization tells you the story of the person that you will be helping by donating the equivalent of “just a cup of coffee a day.” There is a relationship built between you and the person you will be helping; the non-profit organization is the intermediary. The relationship is the priority in this type of marketing with the hope being that you return to donate regularly to help support that person and their cause.

So, let’s take those same concepts and replace the term “marketing” with “policing” . . .

Transactional and Relational Policing defined . . .

Transactional Policing: Transactional policing is focused solely on the process and may include aggressive tactics that alienate the community. This comes out in policing primarily when we are overly focused on statistical production: handling calls for service as fast as possible, writing as many tickets as possible, or making as many arrests as possible with little regard for the community as a whole.

One excellent example of transactional policing is photo radar – photo radar is all about the transaction between a vehicle speeding and the associated monetary fine. There is absolutely no relationship developed which explains why there is such a visceral hatred of photo radar tickets from many in the community. If you are reading this example and thinking, “yeah, but there isn’t a person involved in photo radar tickets,” my reply would simply be to ask if you have ever been pulled over by a motor officer? It often goes something like this . . .

MOTOR: License, registration, insurance…

DRIVER: Here’s my license and I’ll have to look for the registration and insurance.

MOTOR: Do you know why I stopped you?

DRIVER: No, not really. (Or insert generic excuse for bad driving here.)

MOTOR: You were doing 58 mph in the posted 45 mph zone. Wait here.

MOTOR: (5 seconds later) Here’s your ticket for speeding, no registration, no proof of insurance, the cracked windshield, and I also noticed that you have a white light to the rear. Your options for taking care of the ticket are on the back.

Traffic stop complete in 54.3 seconds, 5 violations written, and the motor pulls away to make another traffic stop before the driver even knows what happened. This is obviously an exaggerated example, but you get my drift – no relationship developed. Similar scenarios can be played out while handling calls for service or conducting investigations, if the emphasis is solely on getting them done as quickly as possible or getting as many as possible.

Relational Policing: Relational policing is focused on developing a relationship between the community member(s) and the officer(s) they come into contact with. Because of the relationship, the community member(s) feels a sense of loyal to that officer(s) and ultimately each is more cooperative with the other. Overtime, this type of policing develops a stronger relationship between the police department and the community they serve.

Let’s go back to our traffic stop example; this time with an emphasis on developing the relationship between the officer and driver . . .

OFFICER: Good evening, do you have your license registration, and insurance?

DRIVER: Here’s my license and I’ll have to look for the registration and insurance.

OFFICER: Other than this, how has the rest of your day been?

DRIVER: OK, but long. I was trying to get home a little quicker than I should have to get dinner ready. (Hands officer registration and insurance.)

OFFICER: Yeah, you were doing 58 mph in the posted 45 mph zone. We’ve been working a lot of traffic enforcement in this area due to the high number of collisions recently. Wait in your vehicle and I’ll be right back up.

OFFICER: (Returns after writing the ticket) Like I said earlier, I had you at 58 mph in the posted 45 mph zone. Your options for taking care of this are . . . (provides explanation) . . . Do you have any questions for me? Have a better day.

While this example is obviously based upon a cooperative driver, many times even an argumentative driver can be won over by just doing some of the basic relationship building concepts exhibited. Some of the key points include asking how they are doing outside of this experience, giving them time to actually answer your questions or complete requests, provide a reason for your actions, and provide an explanation for how they can take care of the ticket. Simple concepts based on treating people with dignity and respect, can be applied in nearly every law enforcement encounter we go on; as officer safety allows. Obviously during instances of emergency response or use of force situations, this is secondary to the welfare of citizens and officers; but these situations make up a small percentage of our total daily interactions with the community.

DO NOT misunderstand this concept, this is NOT about “hug a thug,” only give warnings, do not make arrests, kissing babies, and pretending the world is a completely safe place. The concept of relational policing is about spending an extra couple of seconds on each traffic stop, call for service, investigation, foot patrol, etc. to build a relationship with community members whether they are reporting parties, victims, bystanders, concerned neighbors, or even suspects.

Still wondering if it works? To date, I have physically placed handcuffs on and arrested approximately 1,500 people for various crimes. Of those, only 5 have ever fought with me getting into those cuffs. I do not attribute this to luck, I attribute it to the fact that I received some very good advice earlier in my career to treat everyone with dignity and respect until they showed they deserved otherwise. This is not an easy task, but it has served me well over the years and when I heard the aforementioned podcast talking about relational marketing it gave me words to describe how good policing should be – relational.

Being a leader is about building relationships. The better relationships you build, the better leader you will be. As law enforcement officers, regardless of rank, we need to build relationships both with those we work with and with the communities we serve so we can lead them properly. As the 21st century continues on and law enforcement works towards solutions regarding negative LE perceptions, I believe that relational policing provides a no cost way of beginning to work on many of these issues. The challenge is that there must be law enforcement leaders willing to stand up in briefing rooms, training environments, and command staff meetings open to putting new, viable solutions out there that answer the question – What is good policing?

Good policing is relational policing.

The mission at Thin Blue Line of Leadership is to inspire law enforcement supervisors to be the best leaders they can be by providing positive leadership tactics and ideas. Positive leadership and creating a positive squad culture are on-going commitments that must be nurtured and developed over time and Thin Blue Line of Leadership is here to help.

Please do not hesitate to contact us if you have ideas to share or suggestions for improvement. Share your thoughts or comments on this blog below or on our Facebook page. You can also follow us on Twitter at @tbl_leadership.

Continue saving the world one call at a time and as always, LEAD ON!

team

7 Core Values for Building a Team – Part 2

This blog is Part 2 of 7 Core Values for Building a Team. If you would like to read Part 1, click here.

  1. Build unity and loyalty.

Unity and loyalty . . . Aren’t those 2 of the greatest words to have around when it comes to being part of a team? When unity and loyalty are present, trust is flowing in all directions within the squad, precinct, district, or department – top down, bottom up, and laterally. But, there is a caveat to this and that is that there are just some people that won’t buy-in to the concepts that help build a good team. Regardless of the amount of effort expended on creating the right environment, they will just never get it. So, the leader has 2 options. They can decide that they are just not going to do anything to build a team and therefore they lose everyone. Or, they can work hard to build a team and get the buy-in of the vast majority of the people to create something really special within their department. There is no great secret to building unity and loyalty. It is one of the oldest concepts around. Treat people the way you want to be treated. That’s it. If you want to build unity and loyalty, then no matter how difficult the situation is, just ask, “How would I want someone to treat me under these circumstances?” The consistent practice of that concept will take a person a long way in their growth as a leader that creates positive cultures based upon unity and loyalty.

  1. Exemplify and expect personal accountability.

Personal accountability is a tough one for many because it means stepping up and taking responsibility when the world is falling apart around them and/or their team. Personal accountability is easy when everything is going great, but not so much when things are turbulent. Leaders must be cautious about forcing personal accountability upon their teams because if it gets crammed down their throats, they will immediately reject it. To bring personal accountability to the team, the leader must first exemplify it to their officers to show how it is done and how it leads to positive growth both personally and for the team as a whole. They need to see it first because the greatest fear in applying personal accountability is that they are going to get themselves into some kind of trouble when they do it. The best thing about applying personal accountability is that it puts the leader in control of the situation. The leader is saying through their actions and attitude that “the buck stops here.” Once that control is accepted, the leader must begin asking questions that lead to solutions and not allow themselves to fall into a victim mentality. Here are some examples of personal accountability questions – What can I do? How can I learn from this mistake? What can I do to make a difference today? How can I be better? Because each of these questions is based on the concept of “I,” it puts the leader in control of developing a solution to whatever the problem is. After the team sees personal accountability applied by the leader day in and day out, they will also begin applying it to their tough situations. Having a culture based upon personal accountability is one of the biggest differences between having a culture of mediocrity and a culture of excellence.

  1. Show recognition.

All of the above listed concepts are great, but they do not mean a thing if they are not engrained into the culture of the team. A leader has the amazing opportunity to pick and choose what gets engrained into a team’s culture by being selective of the actions and attitudes they recognize, reward, and promote. But, it all starts with the leader first having a vision of where they want the team to go and how they want them to get there. They must define the path and the goals to be achieved if the path is followed. Then, the leader must focus on finding behaviors that officers are doing that support that vision. When actions and attitudes are present that support the leader’s vision, it is imperative of the leader to recognize them and find ways to reward them for the behavior. One of the simplest rewards a leader has at their disposal is verbal praise. When giving verbal praise, do not just say, “Good job;” be specific about what the behavior was that made it good. If the leader says, “Good job, I really like the way you took the time to calm that victim down before doing the interview,” then not only has the leader praised the officer, but they have defined what exactly the behavior was they liked. After recognizing and rewarding something like that, what do you think that officer is going to do they next time they interview a really traumatized victim? That’s right, they are going to take the extra couple of minutes to talk to the victim on a human-level before getting down to the facts of the situation. After recognizing and rewarding the behavior, it must be promoted. One way to promote positive behaviors is to bring them up in briefing with the rest of the team around. This creates a second opportunity for the leader to recognize/reward the officer and then promotes it to the other member of the team. Obviously, the bigger and better the behavior, the more substantial the recognition, reward, and promotion should be. For example, if due to the heroic actions of an officer a person’s life is saved, then hopefully the department has some kind of official life saving award that can be given to the officer and thus the promotion of the behaviors goes to the highest ranks of the department. The key is to remember that what gets rewarded gets repeated.

  1. Make people feel safe.

To build a team, a leader must make the people on the team feel safe. Safe is not referring to the inherent dangers of the job. Safe, in these terms, means from the internal turmoil that can be present within an organization or the team itself. When there is turmoil within a group, like backstabbing, complaining, or general apathy, then no member of the team will ever feel safe within the group because they are always worried about what is going on when they aren’t around. It isn’t until they feel safe within their team that they can go out into the community and do their best work because they know that the team has their back. Creating that sense of safety is the job of the leader. When there is safety within the team, the natural reaction is the development of trust and cooperation. Trust and cooperation will lead people to do amazing things; things that are above and beyond the call of duty. When an officer stays late to help another officer impound a bunch of evidence, that shows that they have a level of trust and cooperation built. That trust and cooperation comes back in spaded when that other officer is wounded on a call and the team comes together to rescue him or her in the face of danger. In order for this level of trust and cooperation to exist, everyone must believe at their core that the other members of the team would be willing to do the same thing for them. Ultimately, people just want to feel like they belong. If there is a strong sense of belonging among the members of the team, then trust and cooperation will flourish among the group.

Instead of looking at culture, vision, mission, purpose, alignment, and value as 6 different items that a leader must work at getting across to their group, look at it as the single task of building a team. Think back to the best teams you were ever a part of and ask what it was that made those teams so special. What you’ll find is that the team had culture, vision, mission, purpose, alignment, and value in what they were doing. By building a team, the leader is creating a lens which each individual officer can look through as they go about doing their job each shift and see things in a similar manner instead of through just their own individual perspectives. Only then will officers be willing to drop their own personal agendas and give their blood, sweat, and tears for the good of the organization and the community.

If you would like to read further about these concepts, here are some good reading suggestions:

“Start With Why” by Simon Sinek

“Entreleadership” by Dave Ramsey

“QBQ! The Question Behind the Question” by John Miller

“The Energy Bus” or any other book by Jon Gordon

“Leaders Eat Last” by Simon Sinek

The mission at Thin Blue Line of Leadership is to inspire law enforcement supervisors to be the best leaders they can be by providing positive leadership tactics and ideas. Positive leadership and creating a positive squad culture are on-going commitments that must be nurtured and developed over time and Thin Blue Line of Leadership is here to help.

Please do not hesitate to contact us if you have ideas to share or suggestions for improvement. Share your thoughts or comments on this blog below or on our Facebook page. You can also follow us on Twitter at @tbl_leadership.

Continue saving the world one call at a time and as always, LEAD ON!

team

7 Core Values for Building a Team – Part 1

As leaders, there are terms you hear bantered about on a regular basis that are great conceptual ideas, but often lack real-world practice – culture, vision, mission, purpose, alignment, value. Typically, it is not the lack of desire to implement these concepts, but a lack of concrete know-how. So, Thin Blue Line of Leadership is going to give away the answer for effectively implementing the concepts of culture, vision, mission, purpose, alignment, and value with the least amount of time and effort necessary. Ready, here it comes . . . BUILD A TEAM!

Right about now, some people reading this might be thinking, “Wait, aren’t terms like culture, vision, and mission supposed to build the team for me?” The answer to that question is a simple “no.”

The concepts mentioned above are great for formulating the background of a team and defining the reason that a team needs to exist. But, in order to effectively implement culture, vision, mission, purpose, alignment, and value with a group of people, each individual must feel they are an integral part of something bigger than themselves. A part of something where each member feels like they truly belong and are among others that believe similarly to the way they do. Only then will they be willing to give their blood, sweat, and tears to make culture, vision, mission, purpose, alignment, and value work effectively for their squad, precinct, department, or organization.

corevalues

Here are 7 core values for building a law enforcement team . . .

  1. Know the why.

There are 3 pieces to every team: the what, the how, and the why. What and how are typically the easy parts to understand; they define what the team does and how they do it. For example, we are police officers that enforce the law and here is the ginormous book of General Orders that says how to be a police officer. The why is where it becomes a little more complicated. The why is referring to the reason a person ever wanted to be a police officer in the first place; that core belief inside that drives them to run towards danger for people they have never met. To build a team, the leader must know their why and maintain it as a strength throughout their career in both good and bad times. Then, a leader must learn their officers’ why’s and cultivate them in much the same way the leader does with their own why. Finally, the leader must be willing to talk about it. Talk about their why and their officers’ why’s on a regular basis to keep the why fresh in the front of their minds through each and every shift. This provides purpose, value, and clarity to the members of that team.

  1. Be a leader.

Being a good leader is not a theory. Being a good leader is taking concrete, positive actions for the good of the team and repeating them over and over and over. The key piece to the last sentence is that it must be for the good of the team. The leader must put the needs of the team above their own with the realization that ultimately the success of the team equates to their own success. A good leader must be authentic. They cannot walk around the department pretending to be something they are not because over time everyone will see through the charade. A good leaders knows their own character, strengths, weaknesses, and values to the extent that they can clearly articulate them to anyone who will listen. Lastly, a good leader recognizes that they must give long before they can expect to get from their team. Until a team knows that a leader cares for them and has their best interests at heart, they will still be just a group of individuals. To build a great team, there must be a great leader.

  1. Actively create culture.

Culture . . . one of those magical words that gets thrown about leadership circles, but only a few can define. So, here is the definition of culture – it is the prevailing actions and attitudes of a team demonstrated over time. Actions and attitudes, it really is that simple. To begin actively creating a culture, a leader must first know what they want their culture to be. What are the actions the leader would like to see their team value the most? Once the actions are defined, then a leader must nuture the attitude with which they want their team to carry out those actions. Recently in law enforcement, there has been a lot of discussion regarding the attitudes or mentalities with which officers do their job. Are we warriors or are we guardians? The leader of the team must make that distinction, exemplify it on every shift, and expect the same from their officers. The key is that the leader must be intentional about it. If the leader does not step up and steer the culture in a particular direction, then a culture will still form, but it may not be the desired one. The final question that must be answered is when do law enforcement leaders have the opportunity to actively create culture when officers work the majority of their time as one or two officer units? The answer to that is simple – to actively create culture, it must start in the briefing room or meeting room for leaders that are higher up in the department. By defining the actions and attitudes of the team over time in a briefing setting, where everyone hears the same words at the same time, the leader is able to efficiently share their cultural vision with the team. As law enforcement professionals, we have to win in the briefing room before we can truly expect to win in the community.

This is just Part 1 of 7 Core Values for Building a Team. If you would like to continue to Part 2, click here.

The mission at Thin Blue Line of Leadership is to inspire law enforcement supervisors to be the best leaders they can be by providing positive leadership tactics and ideas. Positive leadership and creating a positive squad culture are on-going commitments that must be nurtured and developed over time and Thin Blue Line of Leadership is here to help.

Please do not hesitate to contact us if you have ideas to share or suggestions for improvement. Share your thoughts or comments on this blog below or on our Facebook page. You can also follow us on Twitter at @tbl_leadership.

Continue saving the world one call at a time and as always, LEAD ON!

culture

5 Steps to Develop Squad Culture

Whether you are a brand new law enforcement leader or one that has been around awhile, you must recognize the importance of developing a squad culture. If a squad culture is not developed intentionally, then the leader will be putting him or herself at the mercy of whatever fills that culture vacuum. So, the question becomes, how do you intentionally develop a squad culture?

Before getting into the nuts and bolts of developing a squad culture, there are two things that must be understood. The first thing to understand before developing a squad culture is the definition of culture. The culture of a group can be defined as the conglomeration of a group’s actions and attitudes over time. The second thing to understand in developing a squad culture is that it doesn’t happen in a day, it has to happen every day. It must be taught, explained, reinforced, and made a priority in everything your squad does for it to take hold.

Here are 5 steps for developing a positive squad culture . . .

  1. Know what is already out there.

Before you can begin to establish your own culture, you have to have an idea of what is already out there within your organization. Study what is and what is not working. Then, seek out the leaders that are having success in developing their squad’s culture and talk to them about it. Save yourself some time and learn from their experience. Also, consider your own past experiences with law enforcement leaders. What did your previous sergeants do that made you feel like your work mattered and you were part of a team? Start isolating traits they had or things they did that helped to support the squad culture either positively or negatively. Sometimes your best learning experiences can come from the worst leaders by defining what you do not want to be or do.

  1. Identify what is important to you.

Now that you have seen what is out there and thought about past experiences, it is vital to identify what is important to you. What are the top 3 – 5 traits that you would want your squad to be known for – teamwork, officer safety, problem solving, being active, trust, positivity, treating people right, innovative, hardworking, caring about the community, responsive, rewarding, etc. Those are just a few of many words that could be used to describe a positive squad culture. The key is to settle on the ones that you want to make the focus of your squad.

  1. Visualize yourself in that environment.

After deciding on the 3 – 5 traits that you want your squad to be known for, you must now begin to visualize yourself being in that environment – see it, feel it, hear it. Start making your own personal actions match those traits you selected. If you chose teamwork, then it is imperative that you exemplify teamwork. Remember the definition of culture, it isn’t this ambiguous thing floating in the sky; it is the consistent actions and attitudes of your squad. Just as officers are told to play the “what if” game while thinking about calls they are responding to, the leader must play the “what if” game with the tough situations they may face as a leader and then look at them through the lens of the culture you desire to create. Ask yourself, how would having a strong, positive squad culture help deal with this? Walk through situations like an officer having a personal issue at home, handling an officer discipline situation, one of your officers involved in an officer-involved shooting, or dealing with a year without pay raises. Do the traits you chose to exemplify your squad’s culture support handling those types of scenarios? If not, refine them until they do.

  1. Put your culture into words.

Finally, it is time to take the traits you chose and put them into words that your officers can understand and relate to. Help them to understand why it is valuable to have a well-defined culture. As you create the wording to define your culture, keep the following questions in mind: Are they worded in a positive way? Avoid words like never, no, and don’t. Are they simple to understand? The less complicated the better; not because your officers aren’t smart, but because you want your culture to be easily adaptable to a multitude of situations. The more complicated you make them, the more restrictive they will become. Do they bring value to your officers? If they don’t, then what is the point in the first place? Do they have the potential to motivate and inspire? Ultimately, people decide if they want to be motivated or inspired, but that doesn’t mean your culture can’t be the fuel for motivation and inspiration. Does your culture provide opportunities for feedback? Feedback goes both directions; feedback for you and feedback for your officers. A solid culture is rich in trust which makes feedback able to be given and received without concern about negative ulterior motives.

  1. Develop a mechanism for reinforcing your culture.

As stated earlier, culture is not made in a day, it is made every day. You must teach your squad to look at every situation though the lens of the culture by talking them through incidents, scenarios, and calls for service with their relationship to the squad culture explained. Develop mechanisms to quickly reward officers when their actions and efforts support and build up the desired culture. (Also see blog: Law Enforcement Recognition: Idea #1) Vice versa, be willing to have the tough conversations when officers do things that do not support the culture. But, first and foremost, to support your desired culture, YOU must exemplify it in everything you do. Without that consistency from you, the leader, the squad will not take the culture seriously and you will run the risk of being labeled a hypocrite.

After going through the 5 steps listed above, you should have a good handle on the concepts you would want to base your own squad’s culture on. If you would like to see the results of me going through this same process, read the blog entitled Culture in Just 4 Words. I purposely chose to make my squad expectations the cornerstone for establishing my squad’s culture. Squad expectations should be about the culture; not policies and procedures. Cops know the policies and procedures through their General Orders. A strong, positive culture will support doing the job the right way without making officers feel like the rules are more important than they are as people.

The mission at Thin Blue Line of Leadership is to inspire law enforcement supervisors to be the best leaders they can be by providing positive leadership tactics and ideas. Positive leadership and creating a positive squad culture are on-going commitments that must be nurtured and developed over time and Thin Blue Line of Leadership is here to help.

Please do not hesitate to contact us if you have ideas to share or suggestions for improvement. Share your thoughts or comments on this blog below or on our Facebook page. You can also follow us on Twitter at @tbl_leadership.

Continue saving the world one call at a time and as always, LEAD ON!