This blog is Part 2 of 7 Core Values for Building a Team. If you would like to read Part 1, click here.
- Build unity and loyalty.
Unity and loyalty . . . Aren’t those two of the greatest words to have around when it comes to being part of a team? When unity and loyalty are present, trust is flowing in all directions within the squad, precinct, district, or department – top down, bottom up, and laterally. But, there is a caveat to this and that is that there are just some people that won’t buy-in to the concepts that help build a good team. Regardless of the amount of effort expended on creating the right environment, they will just never get it. So, the leader has 2 options. They can decide that they are just not going to do anything to build a team and therefore they lose everyone. Or, they can work hard to build a team and get the buy-in of the vast majority of the people to create something really special within their department. There is no great secret to building unity and loyalty. It is one of the oldest concepts around. Treat people the way you want to be treated. That’s it. If you want to build unity and loyalty, then no matter how difficult the situation is, just ask, “How would I want someone to treat me under these circumstances?” The consistent practice of that concept will take a person a long way in their growth as a leader that creates positive cultures based upon unity and loyalty.
- Exemplify, then expect personal accountability.
Personal accountability is a tough one for many because it means stepping up and taking responsibility when the world is falling apart around them and/or their team. Personal accountability is easy when everything is going great, but not so much when things are turbulent. Leaders must be cautious about forcing personal accountability upon their teams because if it gets crammed down their throats, they will immediately reject it. To bring personal accountability to the team, the leader must first exemplify it to demonstrate how it is done and how it leads to positive growth both personally and for the team as a whole. They need to see it first because the greatest fear in applying personal accountability is that they are going to get themselves into some kind of trouble when they do it. The best thing about applying personal accountability is that it puts the leader in control of the situation. The leader is saying through their actions and attitude that “the buck stops here.” Once that control is accepted, the leader must begin asking questions that lead to solutions and not allow themselves to fall into a victim mentality. Here are some examples of personal accountability questions – What can I do? How can I learn from this mistake? What can I do to make a difference today? How can I be better? Because each of these questions is based on the concept of “I,” it puts the leader in control of developing a solution to whatever the problem is through their own actions, attitude, and effort. After the team sees personal accountability applied by the leader day in and day out, they will also begin applying it to their tough situations. Having a culture based upon personal accountability is one of the biggest differences between having a culture of mediocrity and a culture of excellence.
- Show recognition.
All of the above listed concepts are great, but they do not mean a thing if they are not ingrained into the culture of the team. A leader has the amazing opportunity to pick and choose what gets ingrained into a team’s culture by being selective of the actions and attitudes they recognize, reward, and promote. But, it all starts with the leader first having a vision of where they want the team to go and how they want them to get there. They must define the path and the goals to be achieved if the path is followed. Then, the leader must focus on finding behaviors that officers are doing that support that vision. When actions and attitudes are present that support the leader’s vision, it is imperative of the leader to recognize them and find ways to reward them for the behavior. One of the simplest rewards a leader has at their disposal is verbal praise. When giving verbal praise, do not just say, “Good job;” be specific about what the behavior was that made it good. If the leader says, “Good job, I really like the way you took the time to calm that victim down before doing the interview,” then not only has the leader praised the officer, but they have defined what exactly the behavior was they liked. After recognizing and rewarding something like that, what do you think that officer is going to do they next time they interview a really traumatized victim? That’s right, they are going to take the extra couple of minutes to talk to the victim on a human-level before getting down to the facts of the situation. After recognizing and rewarding the behavior, it must be promoted. One way to promote positive behaviors is to bring them up in briefing with the rest of the team around. This creates a second opportunity for the leader to recognize/reward the officer and then promotes it to the other member of the team. Obviously, the bigger and better the behavior, the more substantial the recognition, reward, and promotion should be. For example, if due to the heroic actions of an officer a person’s life is saved, then hopefully the department has some kind of official life saving award that can be given to the officer and thus the promotion of the behaviors goes to the highest ranks of the department. The key is to remember that what gets rewarded gets repeated.
- Make people feel safe.
To build a team, a leader must make the people on the team feel safe. Safe is not referring to the inherent dangers of the job. Safe, in these terms, means from the internal turmoil that can be present within an organization or the team itself. When there is turmoil within a group, like backstabbing, complaining, or general apathy, then no member of the team will ever feel safe within the group because they are always worried about what is going on when they aren’t around. It isn’t until they feel safe within their team that they can go out into the community and do their best work because they know that the team has their back. Creating that sense of safety is the job of the leader. When there is safety within the team, the natural reaction is the development of trust and cooperation. Trust and cooperation will lead people to do amazing things; things that are above and beyond the call of duty. When an officer stays late to help another officer impound a bunch of evidence, that shows that they have a level of trust and cooperation built. That trust and cooperation comes back in spaded when that other officer is wounded on a call and the team comes together to rescue him or her in the face of danger. In order for this level of trust and cooperation to exist, everyone must believe at their core that the other members of the team would be willing to do the same thing for them. Ultimately, people just want to feel like they belong. If there is a strong sense of belonging among the members of the team, then trust and cooperation will flourish among the group.
Instead of looking at culture, vision, mission, purpose, alignment, and value as 6 different items that a leader must work at getting across to their group, look at it as the single task of building a team. Think back to the best teams you were ever a part of and ask what it was that made those teams so special. What you’ll find is that the team had culture, vision, mission, purpose, alignment, and value in what they were doing. By building a team, the leader is creating a lens which each individual officer can look through as they go about doing their job each shift and see things in a similar manner instead of through just their own individual perspectives. Only then will officers be willing to drop their own personal agendas and give their blood, sweat, and tears for the good of the organization and the community.
If you would like to read further about these concepts, here are some good reading suggestions:
“Start With Why” by Simon Sinek
“Entreleadership” by Dave Ramsey
“QBQ! The Question Behind the Question” by John Miller
“The Energy Bus” or any other book by Jon Gordon
“Leaders Eat Last” by Simon Sinek
The mission at Thin Blue Line of Leadership is to inspire law enforcement supervisors to be the best leaders they can be by providing positive leadership tactics and ideas. Positive leadership and creating a positive squad culture are on-going commitments that must be nurtured and developed over time and Thin Blue Line of Leadership is here to help.
Please do not hesitate to contact us if you have ideas to share or suggestions for improvement. Share your thoughts or comments on this blog below or on our Facebook page. You can also follow us on Twitter at @tbl_leadership.
Continue saving the world one call at a time and as always, LEAD ON!